Elevate Excellence in Quality Management

2 weeks ago

Belgaum, Karnataka, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Description

We are seeking a skilled Quality Manager to lead our team and drive excellence in Sales, Marketing, and Support. As a key member of our organization, you will design quality frameworks, leverage CRM expertise, and enable a 100-member team with clear SOPs, targeted training, and rigorous call quality audits.

Key Responsibilities:

  • Develop a call quality monitoring framework for Sales, Marketing, and Support teams.
  • Conduct regular call audits, score performance against SLAs, and deliver actionable feedback to team members.
  • Update Standard Operating Procedures (SOPs) aligning with regulatory guidelines and internal best practices.
  • Design and facilitate training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Partner with IT and Operations teams to optimize Zoho CRM workflows, ensure data hygiene, and build real-time dashboards.
  • Analyze quality metrics and drive continuous improvement initiatives across the organization.
  • Collaborate with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.

Required Skills and Qualifications:

Candidates should possess:

  • A Bachelor's degree in Business, Healthcare, or a related field; MBA preferred.
  • 10 - 15 years of experience in quality management roles supporting multiple teams.
  • 3+ years of hands-on experience with Zoho CRM or similar platforms.
  • Exposure to quality oversight for 100+ team members.
  • Proven track record in drafting SOPs and delivering large-scale training.
  • Strong competency in data analysis, Excel, and dashboard tools.
  • Industry background in EdTech or Healthcare domains is a strong plus.

What We Offer:

  • A mission-driven culture committed to transforming healthcare education.
  • Cross-functional exposure and a seat at the strategic table.
  • Continuous learning and leadership development opportunities.

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