
Account Growth Specialist
2 days ago
Job Title: Account Growth Specialist
Summary:
The role of Account Growth Specialist is to ensure the ongoing success and growth of our valued customers.
Key Responsibilities:
1. Collaborate with Support, Product Management, and other relevant teams to provide expert guidance on technical questions or escalations.
2. Develop success plans with customers, outlining critical goals and key performance indicators, and assist in achieving these objectives by measuring customers' progress.
3. Work closely with Account management teams to secure contract renewals and identify opportunities for expanding usage across the customer's organization.
4. Lead Proof of Concept (POC) efforts for upsells and participate in presentations with key accounts.
Required Skills & Qualifications:
Minimum 5 years of experience in a customer-facing role, preferably in customer success/project management.
Strong analytical and project management skills, particularly in managing major accounts.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
Ability to multi-task and thrive in a fast-paced environment.
Preferred Qualifications:
Technical experience in the cybersecurity field would be advantageous.
Proactive approach to problem solving with the ability to make independent decisions.
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