User Support Expert

2 days ago

Vellore, Tamil Nadu, India beBeeTechnical Full time ₹ 45,00,000 - ₹ 75,00,000
Software Technical Support Professional

Our company offers a unique opportunity for an experienced Software Technical Support Specialist to join our team.

  • We are looking for a highly-driven and motivated individual who is responsible for providing technical support for users and instructions for internal use on our software system.
  • High performance and capacity candidates would have an opportunity to expand their role.
Key Responsibilities & Duties:
  • Preparation of Support Articles on software features for clients
  • Preparation of Instruction Manual for internal use
  • System design and internal/external support guides
  • Assisting for preparation of details for developing new features
  • Liaising with different teams concerning product development or project details
  • Handling ad hoc assignments as required
Requirements:
  • Degree in Finance/Accounting / Management / Business Administration
  • 1 year of software/product related experience(preferred)
  • Analytical with great attention to detail
  • Good command of written and spoken English
  • Good report writing and research skills
  • Good interpersonal, communication and analytical skills
  • Independent, self-motivated, responsible and diligent
  • Passion for software products and researching newest technology
  • Able to work independently and meet deadlines
  • Able to handle remote work and setting own deadlines
  • Excellent skills in Excel & Word
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A collaborative work environment that values creativity and innovation.
  • Flexible work arrangements including remote work options.

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