Chief Client Success Partner

7 days ago

Tiruchi, Tamil Nadu, India beBeeClientEngagementManager Full time ₹ 1,34,35,584 - ₹ 2,16,04,660

Job Title: Client Engagement Manager

This is a pivotal role ensuring successful relationships between clients and the company, guaranteeing project success through strategic alignment, effective execution, seamless communication, and meticulous management.

  • Provide expert consulting services to clients, delivering actionable insights and solutions that drive business growth and expansion.
  • Support Business Relationship Managers in developing tailored strategies to meet client business objectives, fostering long-term partnerships.
  • Oversee global projects across various therapeutic areas, focusing on market analysis, competitor insights, and identification of key opinion leaders (KOLs), pricing experts, and community leaders.
  • Supervise Local HCP targeting projects, presenting results of referral and prescription pattern analyses, ensuring data-driven decision making.
  • Assist in pitches, sales, and marketing efforts, including statement of work preparation and participation in sales meetings, showcasing expertise and building strong client relationships.
  • Develop and maintain project presentation materials, meeting agendas, minutes, and training materials, ensuring consistency and quality.
  • Identify and schedule project deliverables, milestones, and tasks, ensuring timely completion and exceeding client expectations.
  • Collaborate with client teams, including Medical Affairs, Commercial Analytics, Marketing, and Field Teams (TLLs & MSLs), to address business questions and develop data-driven strategies using industry-leading platforms.
  • Liaise with internal support teams, ensuring seamless integration and coordination.
  • Prepare client deliverables in the form of presentations and reports, presenting them to client teams, and providing regular updates on project progress.
  • Develop and maintain project plans, launch plans, and client solution sites with support from cross-functional teams, ensuring accuracy and attention to detail.
  • Ensure medical integrity and accuracy throughout all client projects, upholding the highest standards of quality and professionalism.
  • Provide strategic support to medical, commercial, and regulatory teams using data-driven insights, driving informed decision making.
  • Perform other related duties as assigned, contributing to the overall success of the organization and its clients.

Key Qualifications:

  • Mastery of relevant discipline.
  • 4-10 years of experience in consulting or client services.
  • Proficiency in spreadsheet software, project management tools, word processing software, email software, and presentation software.

Essential Competencies:

  • Analytical skills, customer service orientation, dependability, diversity awareness, ethical conduct, initiative, leadership, motivation, oral and written communication, problem-solving, professionalism, project management, quality focus, strategic thinking, teamwork.

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