
Customer Booking Coordinator
2 days ago
Role : Reservation Associate/Executive
About the Opportunity
We are seeking a proactive and customer-oriented Reservation Specialist to join our team. The ideal candidate will be responsible for assisting customers with ZHotel bookings, managing reservations, providing information on availability and pricing, and supporting smooth operational coordination.
Responsibilities:
- Assist customers with ZHotel bookings by sharing property details, availability, and pricing
- Handle calls, messages, and inquiries from potential guests or partners
- Manage and update reservation records, ensuring accuracy and timeliness
- Coordinate with internal teams (Sales, Operations, Property Managers) for booking confirmations
- Provide follow-up and support on customer queries and resolve concerns proactively
- Maintain daily records of reservations, changes, cancellations, and feedback
- Upsell relevant options based on availability and customer needs
- Support reservation reporting and contribute to enhancing booking efficiency
Requirements:
- Bachelor's degree in Hospitality, Business Administration, or a related field
- Proven experience in reservations, sales, or customer service, preferably in the hospitality industry
- Excellent negotiation and communication skills
- Strong customer service orientation with a focus on delivering exceptional experiences
- Ability to analyze market trends and adapt pricing strategies accordingly
- Proficient in using reservation management software and tools
- Detail-oriented with strong organizational and multitasking abilities
- Ability to work effectively in a team environment and under pressure
Why Choose This Opportunity?
Looking for a workplace that values learning and growth? We offer an employee-friendly environment where you can thrive. Our talented team members create a dynamic atmosphere where you can grow professionally and personally. Don't miss out on the opportunity to join a team that's constantly pushing boundaries If you're a top talent looking for an exciting experience, then apply now to become part of our family
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