
Field Collections Expert
5 days ago
Job Opportunity:
Collections Specialist
At our organization, we are seeking a skilled Collections Specialist to join our team.
Key Responsibilities include:
- Conduct field visits to customers with overdue payments to ensure timely recovery
- Follow up with defaulting customers and negotiate repayment plans or settlements
- Provide education to customers on payment schedules, overdue charges, and settlement options
- Identify and resolve customer disputes to improve repayment rates
- Encourage customers to use digital payment methods for ease of transaction
- Track and locate absconding or unresponsive customers using field intelligence
- Coordinate with repo agents and legal teams for vehicle seizure in extreme cases
- Maintain and update daily collection reports, payment records, and field visit logs
Requirements:
- Experience: 2+ years in field collections, loan recovery, or credit management, preferably in finance
- Strong negotiation and persuasion skills to handle difficult customers
- Willingness to travel extensively within the assigned region
- Fluency in local language along with Hindi/English is preferred
- Must have a valid driving license and own vehicle for field visits
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