Senior Client Service Executive

4 days ago


Kanpur, Uttar Pradesh, India beBeeClientServices Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Executive Director of Client Services

About the Role

  • This is a leadership position that oversees all aspects of client services, ensuring seamless delivery of high-quality solutions.

Key Responsibilities

  1. Strategic Planning and Communication:
    • Develop comprehensive operating plans based on client briefs, adapting to changes in client needs or policies.
    • Lead the client pitching process by generating innovative concepts with internal teams.
    • Provide strategic inputs to competitor analysis, identifying opportunities for improvements and new business avenues.
  2. Quality Analysis and Innovation:
    • Analyze operations to identify opportunities for experimentation and innovation.
    • Create compelling case studies and success stories highlighting achievements and impact of our work.
  3. Brand Positioning and Differentiation:
    • Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.
    • Review and vet client briefs to ensure alignment with execution plans and strategies.
  4. Client Relationship Management:
    • Develop and maintain strong relationships with clients, ensuring renewals and upsells.
    • Conduct regular meetings with clients to understand growth plans and identify upsell opportunities.
    • Establish clear benchmarks and review timelines to ensure client satisfaction.
  5. Performance Analysis and Reporting:
    • Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.
  6. Resource Planning and Contract Management:
    • Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.
    • Legal Compliance and Education: Educate team members on legal considerations to ensure campaigns adhere to legal boundaries.
  7. Financial Management:
    • Maintain monthly client P&Ls, ensuring billing targets are met.
  8. Team Management and Development:
    • Conduct monthly team meetings, provide feedback, and mentor teams for proactive problem-solving.
    • Structure training programs with the L&D team to improve work quality and specific competencies.
  9. Team Growth:
    • Hire capable independent resources that can understand, communicate, and execute client briefs accurately.

We offer a dynamic work environment that fosters growth, creativity, and collaboration. If you are a results-driven professional looking for a challenging role, please submit your application.



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