Senior Client Service Manager

5 days ago

Kanpur, Uttar Pradesh, India beBeeClientRelationship Full time ₹ 8,00,000 - ₹ 12,00,000
Client Relationship Manager

Job Description:

This role involves managing client relationships to ensure smooth communication and successful project delivery. The ideal candidate will have excellent communication and coordination skills, with the ability to understand client objectives and provide clear insights.

Key Responsibilities:

  • Client Engagement & Relationship Management
  • Act as the primary point of contact for client requirements and queries.
  • Understand client objectives and ensure smooth communication with clarity.
  • Maintain positive client relationships.
  • Strategy Support & Content Development
  • Draft communication materials such as briefing notes, presentations, and one-pagers under guidance.
  • Gather insights, case studies, and industry news to support client deliverables.
  • Contribute to thought-leadership and reputation management initiatives.
  • Execution & Coordination
  • Coordinate with internal teams (design, strategy, execution) to deliver quality outputs on time.
  • Track deliverables, timelines, and ensure processes run smoothly.
  • Provide operational support to the Unit Lead/Manager for client projects.
  • Research & Insights
  • Conduct basic research, competitor benchmarking, and trend tracking.
  • Monitor industry and digital trends to identify potential communication opportunities.
  • Business Support
  • Identify growth opportunities within existing accounts.
  • Support the team in preparing pitches and proposals.
  • Reporting & Analysis
  • Prepare performance reports with clear insights and learnings.
  • Ensure reports are accurate, structured, and aligned with client expectations.

Requirements:

  • 2–3 years of experience in client servicing, communications, PR, or related fields.
  • Strong communication and coordination skills.
  • Good writing and presentation abilities.
  • Awareness of digital media, influencers, and media landscapes.
  • Proficiency in MS PowerPoint, Word, and Excel.

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