Client Experience Representative

3 days ago

India beBeeCustomerService Full time US$ 9,00,000 - US$ 12,00,000

About Contact Center Specialists

We are seeking skilled professionals to join our team in a customer-centric role. As a Contact Center Specialist, you will be responsible for delivering exceptional service to clients and advisors regarding service issues, requests, policies, procedures, and information on accounts.

You will work closely with advisors and clients to assist them with their queries, resolve open issues, and provide high-level problem-solving over the phone in a timely manner. Your emphasis will be on creating and delivering a unique client experience that defines and differentiates advisors' practices.

Your key responsibilities will include being the first point of contact regarding service issues, troubleshooting, and entering complex service requests into appropriate systems for resolution.

You will also educate clients and advisors on newly implemented services, systems, or procedures for efficient self-service, process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner to meet or exceed Service goals.

In addition, you will interact directly with customers through inbound and outbound phone queues to provide accurate and immediate solutions to transaction and service requests.

You will utilize internal computer applications and enter all information in the appropriate system. You will also participate in team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues, and identify process improvement opportunities.

  • Provide excellent customer service skills
  • Explain complex policies or concepts in a straightforward, easy-to-understand manner
  • Utilize internal computer applications and enter all information in the appropriate system

Key Qualifications and Skills

  • Graduate or Post-Graduate degree in finance, commerce, business management, or operations discipline
  • Minimum 1-3 years of relevant work experience
  • Strong written and spoken communication skills
  • Ability to explain complex policies or concepts in a time-bound manner

About Our Company Values

Ameriprise India LLP has been providing client-based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S.-based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection.

We value collaboration and innovation in our workplace and encourage employees to make a positive impact in their community.

  • Customer Experience Representative

    7 days ago

    India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Customer Experience RepresentativeThis role offers a unique opportunity to work with customers in a fast-paced, dynamic environment. As a Customer Experience Representative, you will serve as the first point of contact for our clients, addressing their inquiries and concerns via phone, chat, or email.Key Responsibilities:Respond promptly and...

  • International Customer Experience Representative

    3 days ago

    India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,00,000

    Unlock new opportunities with our dynamic internship program. Enhance your skills and gain valuable experience in a fast-paced environment.As a representative of our brand, you will provide exceptional customer service, ensuring seamless interactions with clients. Key responsibilities include:Welcoming guests and processing paymentsExplaining campervan...

  • Client Support Representative

    5 days ago

    India SafeGuard Global Full time

    Job Description: How would you like to team up with colleagues from the Americas, Europe, and Asia? Are you interested in providing world-class customer service to all new clients? We have a ‘work in any way model’ which encourages you to break free from the norm. Choose your own style of delivering results by becoming a Guardian at Safeguard...

  • Customer Service Representative

    4 days ago

    India Intuvia Technologies Full time

    Job Title: Customer Service Representative (US Clients)Location: Remote, INDIATimings: 6:30 pm to 3:30 am IST (US Shift)Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional...

  • Customer Service Representative

    3 days ago

    India Intuvia Technologies Full time

    Job Title: Customer Service Representative (US Clients)Location: Remote, INDIATimings: 6:30 pm to 3:30 am IST (US Shift)Job Overview We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.In this role, you will be the first point of contact for our US-based clients, providing exceptional...

  • Customer Service Representative

    4 days ago

    India Intuvia Technologies Full time

    Job Title: Customer Service Representative (US Clients) Location: Remote, INDIA Timings: 6:30 pm to 3:30 am IST (US Shift) Job Overview We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional...

  • Customer Service Representative

    1 day ago

    India Intuvia Technologies Full time

    Job Title: Customer Service Representative (US Clients) Location: Remote, INDIA Timings: 6:30 pm to 3:30 am IST (US Shift) Job Overview We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing...

  • Medical Representative

    4 days ago

    India Yorshr Full time

    Greetings..!! Y-HR Services - We are a dynamic and forward thinking Human Resource advisory firm specialising in providing innovative and tailored HR solutions to business of all sizes.We are a trusted HR solutions provider to leading corporates and MNCs at the PAN India level. One of our esteemed clients is a pharmaceutical manufacturing and trading...

  • Medical Sales Representative

    1 day ago

    India Zoic Life Sciences Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company Description Zoic Life Sciences, established in 2000, is a prominent supplier of a broad range of pharmaceutical products including tablets, syrups, suspensions, capsules, injections, Ayurvedic liver tonic, protein powder, and ointments. Our ongoing dedication to quality and innovation has established us as a trusted name in the pharmaceutical...

  • Outbound Sales Development Representative

    4 days ago

    India advansappz Full time

    Job DescriptionAbout the jobCompany Descriptionadvansappz aids startups, enterprises, and businesses with next-gen digital transformation solutions including AI/ML, Data Analytics, Cyber Security, and ERP. Our teams expertise has propelled numerous startups to achieve remarkable market success. At advansappz, we pride ourselves on delivering innovative,...