Customer Service Representative
4 weeks ago
In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience.
You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.
Key Responsibilities Serve as the primary contact for US clients via phone, email, and chat.
Respond promptly to inquiries and provide accurate information about products, services, and policies.
Resolve customer complaints efficiently while ensuring a positive customer experience.
Maintain detailed records of client interactions, transactions, and feedback.
Escalate complex issues to the appropriate department while ensuring timely resolution.
Build and maintain strong relationships with clients by understanding their needs.
Meet performance metrics related to response time, customer satisfaction, and issue resolution.
Stay updated with company products, services, and industry knowledge to assist clients effectively.
Qualifications Bachelor's degree or equivalent experience preferred.1–3 years of experience in customer service (experience with US clients preferred).
Excellent verbal and written communication skills in English.
Strong problem-solving abilities and attention to detail.
Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
Ability to work in a fast-paced environment and manage multiple tasks.
Flexibility to work in US time zones.
Preferred Skills Prior experience in BPO, IT, Saa S, or US-based client support roles.
Knowledge of customer success practices and client retention strategies.
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