Client Support Representative

1 day ago

India SafeGuard Global Full time

Job Description:
How would you like to team up with colleagues from the Americas, Europe, and Asia?

Are you interested in providing world-class customer service to all new clients?

We have a ‘work in any way model’ which encourages you to break free from the norm.

Choose your own style of delivering results by becoming a Guardian at Safeguard Global.

The role in a nutshell:
In this position, you'll provide consultative support to an assigned client base. Combining a passion for service and discovering innovative solutions, you will help customers get the most value from our products.

How you will make a difference:

- Follow up with clients to ensure their operations issues are resolved
- Escalate client queries as appropriate
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
- Resolving client challenges, managing database records, drafting status reports on client service issues
- Liaising with colleagues or managers to find the best solutions to client queries
- Data entry and research as required to troubleshoot client challenges
- Build sustainable relationships and trust with client accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies

What will give you an advantage:

- To succeed in this role you will need a minimum of 1 year of experience in a customer service or client facing role.
- It will be a good plus if you have HR administration/ coordination or implementation experience.
- You must be a self-direct individual with initiative and very proficient in problem solving.
- Also you need to be strong verbal and written fluency in English, with strong geographical knowledge.
- Last but not least you need to be proficient using Microsoft Office Suite and be very attentive to details.
- Remember we are continuously growing so you need to have the ability to work in a fast paced and often changing environment.

Why become a Guardian:
We are committed to building a company that empowers individuals from diverse backgrounds and values diversity of thought as a beacon for performance
- ️ _International Environment: _Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.
- ‍ ‍ _Our Culture : _We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.
- _Autonomy & Flexibility (Work in Any Way): _As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.
- _Learning:_ Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much and whatever you need.
- ✨_Valuable Experience_: _Wherever you go, challenges will await you. At Safeguard Global you will find the “right” challenges to hone you into the ultimate professional.

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

  • Customer Support Representative

    4 weeks ago

    India Aigentity Full time

    Are you a customer-focused professional with excellent communication skills? We're looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you're passionate about helping others and solving problems, we want to hear from youWhat You'll DoRespond to customer inquiries via email, chat, and phone.Provide...

  • Inside Sales Support Representative

    4 days ago

    India Datamatics Financial Services Full time

    Sales and Business Development Full Time India We are seeking an experienced and result driven Inside Sales Support Representative to join our team. As a key member of team, you will play a critical role in driving business growth by generating qualified leads, building relationships with prospective customers and supporting the sales lifecycle. Field...

  • Customer Support Representative

    4 days ago

    India RockWallet Full time

    At RockWallet, our vision is for anyone to be able to access and thrive in the digital economy. It’s our mission to help you make the most of the opportunities available by building products that empower people to navigate digital asset usage easily, securely, and with confidence. Our self-custodial, multicurrency wallet puts you in charge of your digital...

  • Support Peoplesoft Clients

    4 days ago

    India Kyndryl Full time

    567744BR **Why Kyndryl** - Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...

  • Customer Support Representative

    3 days ago

    India Playrix Full time

    Playrix is the largest gaming company in Europe and is among the top 3 most successful mobile developers in the world. We have created such hit games as Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, which have been downloaded more than 2 billion times. Over 100 million people play our games every month. We are currently seeking...

  • Customer Support Representative

    2 hours ago

    India Playrix Full time

    Playrix is the largest gaming company in Europe and is among the top 3 most successful mobile developers in the world. We have created such hit games as Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, which have been downloaded more than 2 billion times. Over 100 million people play our games every month. We are currently seeking...

  • Medical Representative

    2 hours ago

    India Yorshr Full time

    Greetings..!! Y-HR Services - We are a dynamic and forward thinking Human Resource advisory firm specialising in providing innovative and tailored HR solutions to business of all sizes.We are a trusted HR solutions provider to leading corporates and MNCs at the PAN India level. One of our esteemed clients is a pharmaceutical manufacturing and trading...

  • Inside Sales Representative

    2 days ago

    India Zensar Technologies Full time

    The successful individual will work within the Growth Office team to build compelling content that represents the differentiated value offered by our practice. - Understanding customers' needs and identifying sales opportunities. - Communicating with customers, making outbound calls to potential customers, and following up on leads. - Identified...

  • Customer Experience Representative

    3 days ago

    India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Customer Experience RepresentativeThis role offers a unique opportunity to work with customers in a fast-paced, dynamic environment. As a Customer Experience Representative, you will serve as the first point of contact for our clients, addressing their inquiries and concerns via phone, chat, or email.Key Responsibilities:Respond promptly and...

  • Sales Representative – Zoho Verticals

    4 weeks ago

    India YemPover Inc Full time

    Company DescriptionYemPover Inc. is a global leader in digital transformation and consulting, driven by highly experienced talent. Our certified professionals offer in-depth understanding and experience across various industry verticals. YemPover stands out by providing high-quality support and services on-demand, helping clients achieve their full potential...