Client Support Representative

14 hours ago

India SafeGuard Global Full time

Job Description:
How would you like to team up with colleagues from the Americas, Europe, and Asia?

Are you interested in providing world-class customer service to all new clients?

We have a ‘work in any way model’ which encourages you to break free from the norm.

Choose your own style of delivering results by becoming a Guardian at Safeguard Global.

The role in a nutshell:
In this position, you'll provide consultative support to an assigned client base. Combining a passion for service and discovering innovative solutions, you will help customers get the most value from our products.

How you will make a difference:

- Follow up with clients to ensure their operations issues are resolved
- Escalate client queries as appropriate
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
- Resolving client challenges, managing database records, drafting status reports on client service issues
- Liaising with colleagues or managers to find the best solutions to client queries
- Data entry and research as required to troubleshoot client challenges
- Build sustainable relationships and trust with client accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies

What will give you an advantage:

- To succeed in this role you will need a minimum of 1 year of experience in a customer service or client facing role.
- It will be a good plus if you have HR administration/ coordination or implementation experience.
- You must be a self-direct individual with initiative and very proficient in problem solving.
- Also you need to be strong verbal and written fluency in English, with strong geographical knowledge.
- Last but not least you need to be proficient using Microsoft Office Suite and be very attentive to details.
- Remember we are continuously growing so you need to have the ability to work in a fast paced and often changing environment.

Why become a Guardian:
We are committed to building a company that empowers individuals from diverse backgrounds and values diversity of thought as a beacon for performance
- ️ _International Environment: _Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.
- ‍ ‍ _Our Culture : _We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.
- _Autonomy & Flexibility (Work in Any Way): _As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.
- _Learning:_ Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much and whatever you need.
- ✨_Valuable Experience_: _Wherever you go, challenges will await you. At Safeguard Global you will find the “right” challenges to hone you into the ultimate professional.

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

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