Claims Resolution Specialist

1 day ago

GTB Nager, India beBeeClaimResolution Full time ₹ 5,00,000 - ₹ 10,00,000
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Claims Resolution Specialist

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Job Summary

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As a Claims Resolution Specialist, you will be responsible for receiving and reviewing claim submissions from distributors, retailers, and sales staff.

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Key Responsibilities:

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  • Validate claims against schemes, offers, and company policies.\
  • Ensure all supporting documents (invoices, credit notes, approvals) are accurate and complete.\
  • Process approved claims in the system within defined turnaround times (TATs).\
  • Coordinate with sales, finance, and commercial teams for claim clarifications or approvals.\
  • Communicate claim status updates to stakeholders (approve/reject/query).\
  • Maintain proper documentation and records for audit and compliance purposes.\
  • Highlight discrepancies or frequent claim issues and suggest process improvements.\
  • Support periodic claim reconciliations and generate related MIS reports.\
  • Assist in automation initiatives for claim processing and tracking.\
  • Collaborate with cross-functional teams to enhance business processes and ensure seamless operations.\
  • Analyze data to identify trends and provide insights that drive business decisions.\
  • Develop and maintain relationships with internal stakeholders to improve communication and service delivery.\
  • Stay up-to-date with industry developments and best practices to ensure compliance with regulatory requirements.\
  • Identify areas of improvement and implement process enhancements to increase efficiency and productivity.\
  • Work closely with leadership to develop and implement strategic plans that align with business objectives.\
  • Foster a culture of continuous learning and professional development among team members.\\/ul>\

Requirements

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  • 2-3 years of experience in trade claim processing, sales operations, or finance support.\
  • Familiarity with general trade operations, distributor/retailer ecosystem, and trade schemes.\
  • Good knowledge of Advance Excel, PowerPoint & ERP etc. preferred.\
  • Strong attention to detail and numerical accuracy.\
  • Good communication and coordination skills.\
  • Ability to manage multiple claims and meet deadlines.\
  • Proficiency in Microsoft Office suite and ability to learn new software quickly.\
  • Excellent analytical and problem-solving skills.\\/ul>\

Benefits

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  • Competitive salary and benefits package.\
  • Opportunities for career growth and professional development.\
  • Collaborative and dynamic work environment.\
  • Recognition and rewards for outstanding performance.\\/ul>\

Location

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Delhi

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