Global Support Operations Lead

24 hours ago


Dindigul, Tamil Nadu, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

As a visionary support leader, you will oversee the development of exceptional customer service operations for our global enterprise clients. This role demands strategic thinking and collaboration with cross-functional teams to drive business outcomes.

Key Responsibilities:
  • Lead high-performing customer support teams across diverse time zones.
  • Manage and develop talented L1/L2 teams across multiple locations.
  • Drive process improvements, escalation resolution, and support KPIs.
  • Design and implement effective support SLAs, SOPs, QA metrics.
  • Monitor NPS scores and initiate continuous improvement initiatives.
  • Promote customer retention through an empathetic support mindset.
  • Collaborate closely with Product, Tech & Delivery teams.
  • Recruit, train, and mentor support team members to achieve excellence.

We value experience in managing global enterprise accounts, familiarity with DevOps/SaaS support ecosystem, excellent English communication skills, and strong KPI management abilities. Hospitality SaaS experience is beneficial.



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