Senior Technical Advisor

2 days ago

Palakkad, Kerala, India beBeeTechnical Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

About the Role

We are seeking an experienced technical professional to join our team as a Senior Technical Advisor. In this strategic role, you will leverage your deep technical expertise and project leadership capabilities to deliver high-impact results for our clients.

As a seasoned expert with 10–15 years of experience, you will act as the primary technical interface between our organization and clients—resolving complex issues, managing technical projects, and ensuring operational excellence. You'll be expected to bring strategic thinking, mentor junior staff, improve processes, and contribute directly to client satisfaction and organizational success.

This role is ideal for a professional who has grown through hands-on technical roles and evolved into project leadership, and who now seeks a strategic, high-impact position with both technical depth and customer-facing influence.

Main Responsibilities

  • Technical Support Engineering: Serve as the senior escalation point for advanced technical support queries, ensuring resolution of high-priority issues with urgency and precision.
  • Project Management: Independently manage full lifecycle technical projects including client onboarding, integration, platform upgrades, and solution rollouts.
  • Client Relationship & Enablement: Cultivate long-term relationships with senior client stakeholders, serving as a strategic technical advisor aligned with their evolving business goals.
  • Operational Excellence & Continuous Improvement: Analyze historical support and project data to identify systemic issues and opportunities for process optimization.

Required Skills and Qualifications

Essential

  • 10–15 years of professional experience in technical support, systems engineering, or customer-facing IT services.
  • Minimum 5+ years in managing customer-facing technical projects or enterprise implementations.
  • Deep understanding of complex software systems, APIs, databases, and cloud-based infrastructure.
  • Expertise with project management tools (e.g., JIRA, Asana, MS Project) and reporting platforms.
  • Excellent communication and stakeholder management skills, with the ability to influence at senior levels.
  • Demonstrated ability to mentor and lead technical teams, and to drive alignment across business and technical functions.

Preferred

  • PMP, PRINCE2, or equivalent Project Management certification.
  • Experience with CRM and ticketing platforms (e.g., Salesforce, Zendesk, ServiceNow).
  • Previous experience in SaaS, enterprise software, or IT infrastructure environments.
  • Prior success working with enterprise B2B clients in regulated or high-compliance sectors (e.g., healthcare, finance, telecom).

Key Skills & Traits

  • Strategic problem solver: approaches challenges with critical thinking, balancing short-term fixes with long-term solutions.
  • Operational leader: brings structure, efficiency, and clarity to complex projects and support processes.
  • Customer advocate: consistently represents client needs and ensures exceptional service delivery at every touchpoint.
  • Collaborative influencer: navigates cross-functional dynamics effectively to unite teams around common goals.
  • Results-driven professional: takes full ownership of outcomes and continually seeks ways to improve performance and customer value.

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