Operational Process Manager

1 week ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title: Operational Process Manager

Key Responsibilities
  • Lead a team of experienced professionals in charge of implementing large-scale projects across various regions.
  • Oversee the entire lifecycle of implementation projects, including planning, resource allocation, execution, and post-project support to ensure seamless transitions.
  • Develop and refine end-to-end processes for smoother onboarding, faster data migration, better system monitoring, and increased adoption of our technology platform.
  • Collaborate with cross-functional teams, including Product, Engineering, and Customer Success, to ensure operational alignment, product feature development, and client satisfaction.
  • Document comprehensive guides on implementation procedures, client configurations, data migration protocols, and support guidelines to ensure consistency and efficiency.
  • Provide regular reports on operational performance, project status, and team metrics to Leadership to inform strategic decision-making.
  • Monitor key performance indicators and reporting metrics to identify areas for improvement and optimize operational efficiency.
Requirements
  • 8+ years of experience in operations management, with at least 3 years in leading software implementations.
  • Proven track record of managing large-scale software implementations in high-growth, SaaS-based environments.
  • Experience working with complex imaging technologies and workflows, such as X-ray, Intraoral, Pano, and DICOM.
  • Strong understanding of healthcare compliance standards, including HIPAA, is highly desirable.
  • Experience in process improvement and system adoption using Helpdesk/Incident Management tools like Zendesk or Jira.
  • Prior experience working non-traditional hours is a plus.

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