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Technical Support Specialist

2 weeks ago

Jaipur, Rajasthan, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title:

About the Role

We are seeking a skilled Support Specialist to join our team. The ideal candidate will have strong technical and communication skills, with experience in providing timely and high-quality support to customers.

This role is perfect for someone who is passionate about problem-solving, customer experience, and technology. You will be working closely with our customers and internal teams to troubleshoot issues, guide product usage, and contribute to a seamless customer journey.

Key Responsibilities:

  • Provide timely and high-quality technical support to customers
  • Troubleshoot complex product issues across various platforms
  • Work with internal teams to resolve cases and escalate when needed
  • Become an expert in our product suite and the AdTech/mobile marketing ecosystem
  • Help create internal documentation, FAQs, and knowledge base articles
  • Act as a customer advocate by delivering feedback to our development teams

Requirements:

  • 3–6 years of experience in technical support or a related field
  • Familiarity with REST APIs, HTTP protocols, and debugging tools
  • Ability to write basic SQL queries and use scripting/regex for analysis
  • Exposure to mobile SDKs (Android/iOS) and mobile app ecosystems is a plus
  • Strong analytical, troubleshooting, and problem-solving skills
  • Clear and concise communication skills, both written and verbal
  • A collaborative mindset with the ability to work with distributed global teams

What We Offer:

We are building a diverse, collaborative, and fast-paced environment where everyone has a voice. Our team values innovation, customer obsession, and personal growth.