
Application Support Lead
4 days ago
Job Overview:
We are seeking a seasoned Application Support Professional to lead our D365 application user support team. The ideal candidate will have extensive experience with Dynamics 365 Finance and Operations and/or Customer Engagement.
The role involves providing top-notch support to our users, acting as the second point of contact for any issues or challenges they may encounter.
Key Responsibilities:
- Lead the support team in resolving complex technical issues
- Develop and maintain detailed knowledge base articles for future reference
- Collaborate with cross-functional teams to identify areas for process improvement
- Ensure timely resolution of critical issues through effective root cause analysis and issue escalation
Requirements:
- Bachelor's degree in Computer Science or related field
- 7-12 years of experience in D365 user or support role
- Advanced SQL skills for writing queries
- Knowledge of CICD/DevOps, SDLCs, QA methodologies
- Experience with EDI is highly preferred
Benefits:
- Fast-paced and dynamic work environment
- Opportunities for professional growth and development
- Collaborative team atmosphere
What We Offer:
A competitive compensation package and excellent benefits
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