Delivery Operations Manager

1 day ago


Bengaluru, Karnataka, India myGwork Full time
About the Role

We are seeking an experienced Delivery Operations Manager to join our team at myGwork. As a key member of our Last Mile Analytics & Quality team, you will be responsible for managing projects, implementing and improving metrics, and collaborating with cross-functional teams to drive business growth.

Key Responsibilities:
  • Project Management: Define success criteria for programs, audit processes, and create/driveright metrics to track and influence program health.
  • Cross-Functional Collaboration: Collaborate with multiple teams as a subject matter expert in Transportation and logistics domain, developing solutions that utilize high standards of analytical rigor, data integrity, and problem-solving skills.
  • Data Analysis: Identify, develop, manage, and execute analyses to uncover areas of opportunity, presenting written business recommendations.
  • Metric Development: Develop and monitor program metrics to identify potential issues in last mile deliveries.
  • Root Cause Analysis: Setup mechanisms in the team to uncover insights and patterns of defects, helping build initiatives to reduce defects at scale.
  • Leadership: Lead initiatives to identify and eliminate root causes of defects, reducing defects and improving the delivery experience for Amazon customers.
Requirements:
  • 3+ years of program or project management experience.
  • 3+ years of working cross-functionally with tech and non-tech teams experience.
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
  • Bachelor's degree.
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
  • Experience defining program requirements and using data and metrics to determine improvements.
About the Team

The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team, working on improving geospatial data, route quality, and supporting driver lifecycle programs. We run programs to identify and reduce defects through manual audits, leveraging data and anecdotes to identify opportunities and closely collaborating with Tech, Science, and Product teams to improve products at scale.

Our ideal candidate has a background in running large, cross-functional projects, with a passion for making data-driven decisions. They should be comfortable working on high-level strategy and design, as well as rolling up their sleeves and working on implementation. The ability to build customized logistics solutions, drive process improvement, standardize procedures, and eliminate the root cause of defects within current systems is instrumental in this role.



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