Heavy Bulky Operations Delivery Manager
1 day ago
Estimated salary: $85,000 - $110,000 per year.
About myGworkAt myGwork, we strive to deliver exceptional customer experiences in the Heavy Bulky products market. Our SellerFlex program enables Marketplace Selling Partners to provide high-quality services while Amazon's carrier handles end-to-end transportation. As we scale up this business, we need an experienced Operations structure to support Selling Partners in meeting Amazon standards and delivering best-in-class delivery experiences.
Job DescriptionIn this key role as Operations Delivery Manager, you will work closely with internal partners, including sales and transportation teams, to resolve complex seller issues and escalations. You will be responsible for:
- Becoming an expert on program operational challenges and driving continuous performance improvement as the business grows rapidly.
- Developing and documenting operations processes to ensure smooth team growth and learning.
- Monitoring operational performance of selling partners and providing coaching/training on operational best practices.
- Reporting on daily, weekly, monthly operational KPIs and projects to senior leadership.
- Collaborating with internal business intelligence teams to build tools for monitoring Program Customer Experience and Delivery Performance.
To succeed in this role, you should possess:
- A Bachelor's degree in Business or a related field.
- Business proficiency in German language.
- 3+ years of experience in program management, development, and delivery.
- Experience in logistics, e-commerce, or supply chain operations.
- A passion for developing best-in-class customer delivery experiences.
- A track record of delivering results, improving service while reducing costs.
- Strong bias for action, willingness to roll up sleeves, and get things done.
- Highly tech-literate, with ability to learn new systems quickly and root-cause issues using internal operations tools.
- Comfortable with ambiguity and able to manage multiple priorities.
- Ability to influence peers and stakeholders at all levels. Exceptional interpersonal and communication skills, both written and verbal.
Prior experience with Amazon Transportation, Supply Chain, Operations, or Procurement is highly valued. Additionally, SQL knowledge and experience in Tableau are beneficial. Strong structured thinking and problem-solving abilities, along with demonstrated experience in performing complex data analysis, are also desired.
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