
Senior Partner Operations Coordinator
2 days ago
We are seeking an experienced professional to support the growth and success of our partners through effective operations management.
- Certification Oversight:
- Maintain and update active certifications for Launch, tracking progress toward goals and supporting team members in achieving requirements.
- Coordinate L2 and L3 escalations to ensure timely resolution.
- Help Desk Management:
- Manage and triage help desk requests with clients, facilitating co-sell vs. partner-led motions to protect performance metrics.
- Deliver accurate, timely reporting on Partner Center metrics such as Azure consumption, certifications, customer adds, CPOR/PAL attach, and other KPIs.
- Reporting & Insights:
- Provide actionable insights to the partnership team to drive decision-making, ensuring attribution requirements are captured and executed post-contracting.
- Identify opportunities eligible for PAL (Partner Admin Link) or POR (Partner of Record) attribution, ensuring follow-up 30+ days after deal closure.
- Execution & Collaboration:
- Support preparation and execution of QBRs (Quarterly Business Reviews) and EBCs (Executive Briefings), facilitating collaboration among stakeholders.
The ideal candidate will have a strong understanding of the partner ecosystem, experience in sales operations, partner management, or channel programs, and excellent communication and stakeholder management abilities.
We value diversity and inclusion, respect and integrity, customer focus, and innovation in our work environment.
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