Tele Call Center Outsourcing Specialist

1 week ago


Cochin, Kerala, India GREATBELL HR Consultancy Services PVT LTD Full time
Job Title: Tele Call Center Outsourcing Specialist

GREATBELL HR Consultancy Services PVT LTD is a leading Human Resources Services company, specializing in Technical and Hospitality Manpower Recruitment. Our team is dedicated to connecting skilled professionals with the right opportunities.

Job Overview:

We are seeking a Tele Call Center Outsourcing Specialist to join our team. This full-time role is based in multiple locations within Kerala, India. The ideal candidate will possess 1 to 3 years of relevant work experience and will play a key role in driving our client relationships and sales initiatives.

Key Responsibilities:
  • Engage with potential clients through calls and emails to understand their needs and pitch our recruitment services.
  • Collaborate with the sales team to develop and implement effective sales strategies tailored to client requirements.
  • Maintain a strong understanding of our services and industry trends to offer knowledgeable assistance to clients.
  • Track and analyze client interactions and feedback to continuously improve service delivery and customer satisfaction.
  • Support the marketing team in developing targeted campaigns to increase brand visibility and generate leads.
  • Participate in regular meetings to discuss progress, strategies, and any issues that may arise during operations.
  • Provide administrative support by documenting call summaries, client information, and follow-up actions.
  • Assist in training new team members on best practices in client communication and sales operations.
Requirements:
  • Strong experience in marketing, with the ability to develop and execute strategic campaigns that drive engagement and conversions.
  • Proficient in telecommunications, ensuring effective communication and customer satisfaction through various channels.
  • Experience in sales operations, with a proven track record in supporting sales strategies and enhancing team performance.
  • Adept at sales management, including team coordination, achieving targets, and optimizing sales processes.
  • Solid understanding of online marketing, leveraging digital platforms for brand promotion and lead generation.
  • Expertise in strategic communications, with strong skills in crafting compelling business narratives and proposals.
  • Excellent interpersonal skills, with the ability to build and maintain relationships with clients and colleagues.
  • Problem-solving abilities, capable of addressing customer concerns and providing efficient solutions.


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