IT Monitoring Specialist
2 days ago
Job Summary:
The IT Monitoring Specialist is responsible for ensuring the reliability and health of the Operational Support System (OSS). This involves managing incidents and events within agreed service level agreements (SLAs) and escalating them appropriately. Additionally, the specialist will promote and contribute to continuous improvement initiatives and knowledge sharing with the team.
Key Responsibilities:
Monitoring of Microsoft System Centre suite, AppDynamics, SolarWinds Orion, and Microsoft Azure platforms
Good to have scripting skills (bash, shell, PowerShell, Oracle, SQL queries)
Should have knowledge configuring the Container & API monitoring
Maintain and upgrade existing monitoring systems as required
Manage the incident and problem queues, ensuring resolution within agreed SLAs
Tune and improve the monitoring systems to allow for better incident management and problem resolution
Maintain a register of monitors and system design documentation
Maintain IT documentation and work in accordance with internal procedures and industry best practice
Contribute to knowledge base articles
Assist and provide information for periodic reports on performance and availability
Provide analysis of capacity management to assist other resolver teams
Provide Windows Server support as required
Participate in the on-call Rota and provide out of hours support as required
Work from other Cubic or customer sites or data centers as required
Requirements:
Degree, or equivalent experience, in a technical or technical management discipline plus 2-3 years of experience in Microsoft System Centre suite, App Dynamics, SolarWinds Orion, and Microsoft Azure platforms
Experience supporting customers within a technical capacity
Formal training with a Monitoring product
A self-starter who can drive through change at all levels, recognized by their peers as inspirational and the go-to person for solving organizational problems
Motivation to improve skillset to ensure we are challenging system design
Excellent attention to detail and an unfaltering desire to deliver exceptional service
Customer-focused and comfortable with dealing with executive-level managers
Able to prioritize multiple tasks with deftness and adhere to deadlines
Strong analytical and influencing skills to assess demand for change and ensure that the necessary controls are in place to deliver successfully
Desirable:
Networking, Unix, or Microsoft qualifications
Experience of using SCSM 2012 in a corporate environment
Experience of scripting in PowerShell in a corporate environment
Experience working within an IT Helpdesk
Up-to-date understanding of cloud technologies
This job description is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business need
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