Account Management Specialist

5 days ago


Solapur, Maharashtra, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000
Job Description

We are seeking a proactive Account Management Specialist to join our team. As a key member of our customer-facing department, you will be responsible for managing customer interactions, driving subscription growth, and resolving outstanding overages.

This role involves proactively contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues in a timely manner. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

The ideal candidate will possess advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills to track performance metrics and improve processes, organized and detail-oriented with the ability to meet deadlines, problem-solving ability, experience in customer service, strong communication and negotiation skills, and proficiency with CRM systems.

  • Contacting customers to resolve outstanding overages or encourage subscription purchases post-trial expiration
  • Processing orders promptly after the customer reaches out and sends purchase confirmation
  • Coordinating account suspensions for non-response as needed, ensuring proper documentation
  • Maintaining detailed records of follow-ups and interactions
  • Generating reports on number of follow-ups conducted, conversion rates from trials to purchases, and accounts suspended due to non-response
Required Skills and Qualifications

We value candidates who possess:

  • Advanced Microsoft Excel skills for data analysis and report generation
  • Basic Microsoft Word skills for document creation and editing
  • Analytical skills to track performance metrics and identify areas for process improvement
  • Organizational and time management skills to meet deadlines and prioritize tasks
  • Problem-solving skills to address complex customer issues and find resolutions
  • Excellent communication and negotiation skills to effectively interact with customers
  • Proficiency with CRM systems for efficient customer management
Benefits

We offer a dynamic work environment that fosters creativity, innovation, and collaboration. Our company values diversity, integrity, experience, honesty, people, humanity, and passion for excellence.

What We Offer

We provide a comprehensive benefits package, including:

  • A competitive salary and bonus structure
  • A range of health insurance options
  • A 401(k) retirement savings plan
  • Flexible paid time off and holidays
  • Professional development opportunities


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