
Senior Financial Operations Support Specialist
1 day ago
We are seeking an experienced Operations Support Specialist to play a key role in ensuring the stability of financial operations.
Responsibilities:
- Job Monitoring & Resolution: Ensure all scheduled jobs run as per defined timelines and efficiently resolve any job failures that occur.
- Incident Management: Monitor production support channels and ServiceNow tickets, ensuring timely resolution or proper routing to the appropriate squad for advanced support.
- L2 Issue Ownership: Take full ownership of L2 support issues, coordinating diligently with relevant teams to drive issues to resolution.
- Month-End Close Support: Actively participate in month-end close activities to ensure smooth and uninterrupted financial operations.
- Stakeholder Communication: Maintain effective communication with key end-users and Subject Matter Experts (SMEs), especially during critical month-end periods.
- Issue Impact Assessment: In case of any issues during month-end, gather crucial impact details such as materiality of the issue, impacted accounts, and affected business processes.
- Escalation & Updates: Provide timely updates and escalations as needed to ensure minimal business disruption during critical operational periods.
- Process Improvement: Contribute to ongoing process improvements and enhance documentation for recurring issues to prevent future occurrences.
Requirements:
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills for effective coordination with business and technical teams.
- Familiarity with job scheduling tools and incident/ticket management systems like ServiceNow.
- Ability to work under pressure and manage priorities effectively during critical periods.
- Knowledge of L2 production support or IT operations, preferably within a financial or ERP environment.
- Understanding of month-end close cycles or financial operations.
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