
Enhancing Customer Interactions Analyst
2 weeks ago
The Performance Excellence Analyst role focuses on enhancing the quality of customer interactions between teams and customers.
This involves monitoring multi-channel customer interactions to ensure consistency with quality and compliance standards, evaluating agent use of systems and documentation, conducting coaching sessions, and assessing adherence to communication materials and best practices.
Key responsibilities include identifying adverse events, recommending training areas based on evaluations, and supporting continuous improvement initiatives across processes.
To excel in this role, you will need strong analytical skills, excellent communication abilities, and a passion for driving operational excellence.
We are looking for an experienced analyst who can provide valuable insights and support our efforts to enhance customer satisfaction and loyalty.
The ideal candidate will have a solid understanding of quality assurance principles, experience working with analytics tools, and the ability to collaborate effectively with cross-functional teams.
If you are a detail-oriented professional with a passion for improving processes and delivering exceptional results, we encourage you to apply for this exciting opportunity.
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Customer Interaction Specialist
1 week ago
Hyderabad, Telangana, India beBeeCommunication Full time ₹ 30,00,000 - ₹ 50,00,000Job Title: Communication ProfessionalThe primary objective of this role is to establish and maintain relationships with candidates seeking various courses.Making daily calls to communicate course information to candidates through phone interactions.Explaining the value proposition of our offerings to potential customers, generating leads and promoting sales...
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Loyalty Enhancement Professional
2 weeks ago
Hyderabad, Telangana, India beBeeRetention Full time ₹ 8,00,000 - ₹ 15,00,000Customer Loyalty Enhancement SpecialistThis role involves driving customer retention strategies to maximize revenue growth and enhance customer satisfaction.The ideal candidate will be proactive in contacting customers post-trial expiration, facilitating purchases, processing orders, and addressing account issues.Track follow-ups, monitor outcomes, and...
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Quality Analyst
2 weeks ago
Hyderabad, Telangana, India Oliva Skin & Hair Clinics Full time ₹ 5,00,000 - ₹ 10,00,000 per yearJob Title: Quality AnalystWork Location: Oliva Corporate Office, Begumpet, HyderabadEmail for Applications: Roles & Responsibilities:Monitor inbound and outbound calls, chats, and emails to assess service quality.Evaluate interactions using scoring sheets and document findings accurately.Ensure compliance with company policies and regulatory...
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Senior Customer Interaction Specialist
1 week ago
Hyderabad, Telangana, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000Customer Service RepresentativeWe are seeking a skilled professional to handle customer inquiries and provide exceptional support.This role involves responding to customer queries via phone, email, or in-person.The ideal candidate will possess excellent communication skills, be adaptable to our fast-paced environment, and have the ability to work...
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Customer Support Analyst
2 weeks ago
Hyderabad, Telangana, India Send Full time ₹ 5,00,000 - ₹ 10,00,000 per yearYou'll report to: Joe Howes, Customer Support Manager Team: Customer Success Location: Remote – This position is open to candidates based in Bengaluru Role Type: Full-Time, Permanent Start date: As soon as possible Visa / Sponsorship Available: Not Available The Application Support Analyst Role This role is an exciting opportunity for the right...
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Business Intelligence Data Analyst
5 days ago
Hyderabad, Telangana, India beBeeData Analyst Full time ₹ 10,00,000 - ₹ 17,50,000About UsWe are modernizing the healthcare financial experience in the United States across payers, providers, and consumers.Our MissionWe help streamline business processes by offering solutions that improve transparency, efficiency, and communication among all parties involved.Key Responsibilities:SUPPORTS BUSINESS REPORTING REQUESTS AND MAINTAINS DATA...
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Enhance Workspace Customer Experience
6 days ago
Hyderabad, Telangana, India beBeeCustomerExperience Full time ₹ 12,00,000 - ₹ 18,00,000Workspace Experience EnhancerAs a key member of our team, you will play a pivotal role in shaping the future of workspaces. We empower our employees to excel, grow meaningful careers, and find a place where they belong.This position is responsible for creating exceptional customer experiences by breeding a customer-centric approach within assigned...
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Business Analyst
2 weeks ago
Hyderabad, Telangana, India Eternal Robotics Full time US$ 80,000 - US$ 1,20,000 per yearJob Description: Business AnalystRole Overview:ER is seeking a highly motivated and entrepreneurial Business Analyst to join our team and play a pivotal role in delivering products and services to our valued customers. As a Business Analyst, you will be responsible for owning and managing the documentation aspects of projects, collaborating closely with...
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Business Analyst
1 week ago
Hyderabad, Telangana, India Wipro Full time ₹ 1,04,000 - ₹ 1,30,878 per yearRole PurposeThe purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.DoCustomer requirements gathering and engagementInterface and coordinate with client engagement partners to...
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Business Analyst, Associate
2 weeks ago
Hyderabad, Telangana, India Infor Full timeJob DescriptionThe Dev Business Analyst, Associate will work as a member of Infor s Supply Chain Execution team and will be responsible for gathering, analyzing, documenting and communicating business and functional requirements. This position involves interaction with various business units, other business analysts, quality assurance and production support....