National Loan Recovery Expert

4 days ago


Mumbai, Maharashtra, India beBeeCollection Full time ₹ 1,04,000 - ₹ 1,30,878

Drive collection excellence as a National Collection Manager for Personal Loans, leading the charge to enhance performance across India. A strategic thinker with strong leadership skills is required to develop and implement effective collection strategies, ensuring compliance with regulations.

Responsibilities
  • Develop innovative collection plans to boost personal loan recovery on a national level.
  • Monitor and analyze key performance indicators to inform data-driven decisions and drive improvement.
  • Collaborate with cross-functional teams to elevate customer experience and minimize delinquencies.
  • Ensure adherence to regulatory requirements and internal policies related to collections.
  • Mentor and train collection staff to achieve departmental goals and maintain exceptional performance standards.
  • Resolve escalated customer issues related to collections promptly and efficiently.
Key Skills and Qualifications
  • Bachelor's degree in Finance, Business Administration, or a related field.
  • 4-9 years of experience in collections management, preferably in the personal loan sector.
  • Exceptional analytical skills with the ability to interpret complex data and make informed decisions.
  • Excellent communication and interpersonal skills to engage with customers and team members effectively.
  • Knowledge of Indian financial regulations and compliance requirements related to collections.
  • Proficiency in collection software and tools, as well as Microsoft Office Suite.
  • Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.

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