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Customer Service Liaison
3 weeks ago
Join a global customer experience management organization as a Chat Process Customer Support professional.
Key Responsibilities:
- Answer customer inquiries via chat.
- Offer product/service information.
- Address customer complaints professionally.
- Record all interactions according to company protocols.
- Adhere to standard procedures during troubleshooting.
- Work collaboratively with internal teams for issue resolution.
Requirements:
- Education: Undergraduate / Graduate in any discipline.
- Communication Skills: Excellent written English communication is mandatory.
- Ability to multi-task and handle pressure in a fast-paced environment.
- Prior BPO/chat support experience is an added advantage.
Job Benefits:
- Opportunity to work with a leading organization in the industry.
- Chance to develop skills and expertise in customer service and support.
- Collaborative team environment.
