Technical Solutions Engineer

4 days ago


Bellary, Karnataka, India beBeeJava Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

Job Title: Technical Solutions Engineer

This is a critical role for experts with strong expertise in Java and Spring Boot who are passionate about solving real-time production issues while contributing to development efforts.

  • Responsible for utilizing technical and analytical skills to resolve complex customer/field technical escalations from our teams.
  • Collaborates with the Engineering team to develop solutions for customer reported problems.
  • Participates in daily scrum meetings to update the development team about the ongoing escalation and their statuses.
  • Owns highly technical customer escalations with clear expectations and timelines.
  • Built tools and techniques to help with Root Cause Analysis using data available on platform and by digging deep into code base.
  • Reduces time to resolve product issues by fixing them as needed after RCA.
  • Provides timely updates to issue reporting teams to improve overall customer satisfaction.
  • Works with Product management team to identify and implement backlog requirements which could add value to product.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 6+ years of experience in technical product support type role. Preferably in escalations team.
  • Experience working as L3 escalation engineer taking care of complex customer issues.
  • Software development experience using Java technologies.
  • Good understanding and working experience of MySQL/MariaDB/RDBMS and database concepts.
  • Good understanding and working experience of Microservice architecture environments on AWS.
  • Experience troubleshooting and helping with root cause analysis for customer/support/field reported issue.
  • Passion, curiosity, integrity, and outstanding attention to detail while performing tasks. A team player who works well in collaborative environments.
  • Display a high attention to detail and strong analytical skills.
  • Scripting; Splunk; network troubleshooting; REST API troubleshooting; Query database


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