
Quality Assurance Manager Opportunity
2 weeks ago
Quality Assurance Specialist
Key Responsibilities:- Audit customer interactions to ensure high-quality delivery on all parameters.
- Conduct regular audits and provide feedback to improve scores for training throughput or conversion.
- Develop data-driven reports and presentations to drive process improvement.
- Collaborate with cross-functional teams to ensure consistent scoring and feedback delivery approach.
- Communicate the importance of positive customer experience and make recommendations for improvement.
- Reduce learning curve and enhance product/process knowledge of new team members.
- Ensure adherence to internal policies, procedures, and compliance regulations.
- Partner with customers/clients to identify key areas for improvement.
- Prior experience in quality assurance for sales operations.
- Strong understanding of audit and coaching processes.
- Excellent communication, comprehension, verbal, and written skills.
- Technical knowledge of English language fundamentals.
- Effective presentation, feedback, and coaching skills.
- Hands-on experience with Microsoft Office tools, particularly Excel and PowerPoint.
- Customer-centric mindset and service attitude.
- Problem-solving skills and high energy levels.
- Interpersonal skills and teamwork abilities.
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