Customer Service Representative Role

7 days ago


Erode, Tamil Nadu, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Support Excellence Specialist - Proactive Engagement

Location: Mumbai (Marol)

Experience: 0-4 Years. Freshers are welcome to apply.

Shift Details: Mon- Sat | 7 am- 4 pm | Work From Office

Job Responsibilities:

  • Proactively onboard new learners, guiding them through account setup and initial orientation.
  • Engage at-risk learners to diagnose challenges and provide solutions.
  • Resolve learner issues related to billing, platform access, and general inquiries.
  • Maintain detailed call logs and learner status in the CRM system.
  • Improve workflows and enhance the learner experience.

Required Skills & Competencies:

  • Effective Communication: Clear and empathetic voice communication.
  • Problem-Solving Ability: Understand concerns, assess needs, and act quickly.
  • Learner-Centric Mindset: Patience and dedication to improving learner outcomes.
  • Time Management: Manage call schedules and reports efficiently.
  • Tech Savvy: Comfortable using CRM systems and internal platforms.

Desired Qualifications:

  • Bachelor's degree in any field (preferred).
  • 1-2 years of experience in voice-based support, preferably in EdTech or customer support roles.
  • Experience handling inbound and outbound calls.
  • Familiarity with escalation protocols and quality assurance practices.


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