Debt Recovery Expert

6 hours ago

Ghaziabad, Uttar Pradesh, India beBeeCollections Full time ₹ 50,00,000 - ₹ 85,00,000

At GoodScore, we're transforming financial literacy and credit access for over 150 million underserved Indians.

About the Role:

We're looking for a skilled Collections Specialist to drive recoveries on overdue loans, focusing on Personal Loans, Business Loans, and Auto Loan portfolios. The ideal candidate will engage with customers, negotiate settlements, and ensure account closures while adhering to regulatory and organizational guidelines.

  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage BL/PL/Auto Loan portfolios across DPD buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track PTPs, callbacks, and payments.
  • Ensure RBI and internal compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.

Required Qualifications:

  • 1–3 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/Collections agencies.
  • Prior experience in tele-calling or collections call centers is a must.
  • DRA Certification is preferred, but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English (knowledge of additional regional languages is a plus).
  • Excellent negotiation, persuasion, and conflict-resolution skills.

Key Competencies:

  • Customer-first approach with strong problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.

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