Enhance Team Performance as a Training Expert

3 days ago

Kolkata, West Bengal, India beBeeTrainer Full time ₹ 12,00,000 - ₹ 20,00,000
Training and Development Opportunities

We are a forward-thinking financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. Our mission is to empower individuals by improving their relationship with money.

As a Trainer, you will play a key role in enhancing the performance of our team members through structured training interventions, product knowledge assessments, and continuous upskilling. Your expertise will be invaluable in building relevant training materials and maintaining robust training reports and dashboards.

Key Responsibilities:

  • Conduct onboarding and induction programs for new joiners, ensuring smooth assimilation into company culture, policies, and tools.
  • Deliver training on soft skills, process, product, and systems, evaluating learning effectiveness through assessments, quizzes, and role-plays.
  • Collaborate with Quality and Operations teams to identify performance gaps, design, and execute targeted refresher sessions and skill-enhancement modules.
  • Track pre- and post-training performance to measure impact and efficacy.
  • Stay abreast of new product launches, policy updates, and process changes, conducting timely refresher training for impacted stakeholders.
  • Maintain up-to-date training dashboards, attendance logs, and test results, generating regular reports on training coverage, scores, and intervention effectiveness.

Requirements:

  • Bachelor's degree in any discipline.
  • Minimum 4-6 years of experience in training delivery, preferably in customer service or product-based environments.
  • Strong communication and facilitation skills, proficiency in MS Excel, PowerPoint, and LMS platforms.
  • Exposure to QA and performance improvement frameworks is a plus.

Skills and Qualifications:

  • Public speaking & facilitation
  • Instructional design fundamentals (ADDIE/SAM)
  • Kirkpatrick model and 360° feedback evaluation
  • Stakeholder collaboration
  • Analytical thinking
  • Coaching and feedback delivery
  • Attention to detail in documentation and reporting

Bonus Skills:

  • Experience mentoring juniors or managing agency/vendor partners.
  • Exposure to credit or payment products and their risk/compliance nuances.
  • Familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation.

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