
Advanced Technology Specialist
2 days ago
We seek a highly skilled Service Technician L2 to join our team. This advanced role requires in-depth knowledge and experience in solving complex technology issues, with a focus on hardware, software, networking, and support processes.
As a key member of our technical staff, you will be responsible for overseeing and coordinating service activities, providing training to junior technicians, and serving as a subject matter expert on primary support product lines.
The successful candidate will possess strong analytical skills, the ability to work independently, and excellent communication skills. Additionally, they must be self-motivated, dedicated to continual personal and professional improvement, and have a strong desire to contribute to the growth and success of the organization.
This position is ideal for an individual who is passionate about staying up-to-date with the latest technologies and innovations in the industry.
Key Responsibilities:
- Oversee and coordinate service staff activities and services
- Provide assistance and training to other Service Technicians
- Act as a subject matter expert on primary support product lines
- Seek and create opportunities for growth through automation, innovation, and process improvement
Requirements:
- Minimum 4 years working experience in a related support service field
- Strong working knowledge of accounting applications and Microsoft Products
- Associate degree in an IT-related field or combination of education and technical training
- Windows 10/11, CompTIA A+, or CompTIA Network+ certification
- Self-motivated and dedicated to continual personal and professional improvement
- Strong verbal and written communication skills
- Ability to work extended hours when required and lift up to 50lbs
Benefits:
This role offers a competitive salary and benefits package, including opportunities for career advancement and professional development. We are committed to creating a positive and supportive work environment that fosters growth, collaboration, and teamwork.
About Us:
We are a dynamic and innovative organization dedicated to delivering exceptional service and support to our clients and community. Our team is passionate about making a difference and striving for excellence in all aspects of our work.
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