Advanced AI Security Professional

24 hours ago

Salem, Tamil Nadu, India beBeeSecurity Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Senior AI Security Specialist

We are seeking a highly skilled Senior AI Security Specialist to join our team. As a key member of our technical support team, you will be responsible for providing advanced technical support to customers and partners, particularly in the areas of AI Access Security and SaaS Security.

Key Responsibilities:
  • Provide expert technical support to customers and partners, ensuring timely resolution of complex issues related to AI Access Security and SaaS Security.
  • Troubleshoot and resolve issues related to the safe adoption of GenAI apps and the protection of SaaS applications.
  • Develop and implement best practices and configurations to optimize security solutions for our customers.
  • Manage and resolve support cases efficiently, ensuring effective communication with customers and stakeholders.
  • Conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates.
  • Author and publish Technical Support Bulletins and other knowledge base documentation.
  • Collaborate with cross-functional teams to drive product improvements and customer success.
  • Travel to customer sites as needed to expedite resolution of critical situations.
Requirements:
  • 8+ years of experience in a technical support engineer role, with a focus on network security technologies.
  • Strong written and verbal communication skills, with the ability to explain complex technical issues to diverse audiences.
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.).
  • Experience with Firewall Central Management Systems and multi-factor authentication security systems.
  • In-depth knowledge of security services, including IDS/IPS, Firewalls, and network debugging across mixed media and protocols.
  • Ability to work flexible hours, including weekends and evenings, to support customers in different regions.
What We Offer:

We offer a dynamic and challenging work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences and driving business results.

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