Strategic Investor Relations Leader

2 weeks ago

Mumbai, Maharashtra, India beBeeInvestor Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Summary

The Chief Investment Relations Officer will spearhead the development and execution of strategies to enhance investor satisfaction, loyalty, and retention. This role requires leadership in managing client relationships, improving service delivery, and aligning customer relations strategies with business objectives.

Key Responsibilities

  • Develop and implement customer relationship management (CRM) strategies tailored for the organization.
  • Align customer relations initiatives with overall business goals and market demands.
  • Monitor industry trends and competitor activities to ensure a competitive edge.
  • Oversee the design and delivery of a superior customer experience across all touchpoints.
  • Act as a customer advocate to ensure their voice is represented in strategic decisions.
  • Build and lead a high-performing customer relations team.
  • Provide training, coaching, and mentorship to team members.
  • Foster a culture of customer-centricity and continuous improvement.
  • Build and maintain relationships with high-value clients and key stakeholders.
  • Resolve escalated issues and implement measures to prevent recurrence.
  • Actively seek customer feedback and incorporate insights into operational improvements.
  • Analyze customer data to identify trends, challenges, and opportunities.
  • Utilize CRM tools and technologies to enhance relationship management and reporting.
  • Set and monitor KPIs related to customer satisfaction, retention, and service efficiency.
  • Ensure all customer interactions adhere to regulatory standards and organizational policies.

Qualifications

  • Master's degree in Business Administration.
  • Minimum of 10-12 years of experience in customer relations or client-facing roles in the financial sector.
  • Proven track record in leadership, strategic planning, and customer-focused initiatives.

Skills and Competencies

  • Exceptional communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in CRM platforms and data analysis tools.
  • Leadership and team management capabilities.
  • Customer-centric mindset with a focus on innovation and excellence.

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