
Custom Product Specialist
4 days ago
About us: A leader in luxury hand-knotted rugs
- A pioneer in crafting exquisite home furnishings.
Empowering artisans, sustainable practices, and global design thinking.
Job Title: Custom Merchandise ManagerPosition Summary:We seek a detail-driven professional to manage custom order lifecycle from client brief to delivery. The ideal candidate has 4-5 years experience in merchandise management with expertise in bespoke products, textiles, or luxury design.
Key Responsibilities:- End-to-end execution of custom orders including design interpretation, sampling, costing, production timelines, and final delivery.
- Collaborate with designers, production teams, artisans, and global clients for high-end customized rugs and textile products.
- Translate client briefs into actionable production plans by working closely with weaving clusters, dyeing units, and artisans.
- Develop and maintain custom order trackers, T&A calendars, and internal coordination sheets for timely delivery.
- Conduct feasibility analysis for custom requirements (e.g., technique, size, color limitations, material selection).
- Ensure strict adherence to quality and compliance standards for all custom products.
- Support costing and pricing strategies balancing product value with profitability.
- Work closely with sales, marketing, and export teams for updates, sample approvals, and production status.
- Provide post-delivery feedback and continuous improvement insights for process optimization.
- Bachelor's degree from a recognized institution (mandatory)
- 4-5 years of relevant experience in merchandise management, preferably in home furnishings, textiles, or bespoke fashion/luxury sector
- Strong knowledge of textile techniques, materials, dyeing processes, and hand-crafted production methods
- Excellent understanding of custom order workflows from client brief to production to delivery
- Strong communication and coordination skills with fluency in English and Hindi
- Proficiency in MS Excel, Adobe Illustrator/Photoshop, and PLM or order management systems
- Eye for detail, strong problem-solving skills, and a customer-first mindset
- Ability to work independently and manage multiple projects simultaneously
- Experience working with artisan-based production or luxury/customized product environments
- Interest in sustainable and ethical production processes
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