
Project Execution Specialist
7 hours ago
Job Title: Project Execution Specialist
About the Role:
We are seeking a highly skilled and experienced Project Execution Specialist to lead multiple transitions and execute projects end-to-end.
Key Responsibilities:
- Manage active transitions, ensuring timely completion within budget and to customer satisfaction.
- Act as the primary point of contact for customers, addressing their queries, decisions, actions, and updates.
- Support projects as the first escalation point for internal and customer issues.
- Drive governance calls and meetings for internal and customer updates.
- Plan, conduct, and manage relevant trainings for the transitions team.
- Participate in assessments to gauge training needs.
- Understand strategic business objectives and facilitate project scope definition.
- Participate in creating and reviewing transition solutions.
- Identify and define business cases, project tasks, and resource requirements.
- Develop detailed project charters, plans, and transition plans.
- Combine process migration activities with IT implementation.
- Optimize transition methodology to reduce time, costs, risks, and improve quality.
- Responsible for risk management, developing mitigation plans, and driving process-specific business continuity planning.
- Create and maintain project management documents, including status reports, project plans, and knowledge transfer documentation.
- Participate in opportunity analysis, support solutioning, and sales cycles.
Requirements:
- 10+ years of experience in BPO/BPM background.
- Graduate/Post Graduate degree.
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