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7 days ago
We are seeking a meticulous and technically adept collections specialist to join our operations team.
The ideal candidate will be responsible for managing outbound dialing systems, ensuring compliance with dialing strategies, and analyzing data to improve contact rates and overall campaign effectiveness.
Key Responsibilities:
- Configure, monitor, and optimize outbound campaigns using the dialer platform (e.g., Aspect, Genesys, Avaya, NICE).
- Schedule and load call lists based on campaign requirements and business rules.
- Monitor real-time performance, adjust pacing strategies, and troubleshoot system issues.
- Ensure compliance with regulations and internal dialing policies.
- Coordinate with IT and vendors for system maintenance and upgrades.
- Create dashboards, performance tracking reports, and detailed analyses for the teams.
- Provide real-time insights to improve collections efficiency and optimize strategies.
Benefits of this Role:
- Develop skills in dialer technology and analytics.
- Work in a dynamic and fast-paced environment.
- Contribute to improving collections efficiency and revenue growth.
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