Highly Skilled Technical Support Specialist for DataPARC
5 days ago
Company Overview
About dataPARC:
We're a forward-thinking company that makes manufacturers' lives easier by getting information to people in a way that it can quickly be used to solve problems. Our customers love us, and many have even joined our team.
Job Description
This is an exciting opportunity to join our Hyderabad office as a Senior Software Support Specialist. As a technical support specialist, you'll serve as the main contact for technical support cases, engaging directly with customers, vendors, and resellers via phone and email, providing prompt and professional service.
You'll take full ownership of assigned cases, managing all troubleshooting activities and guiding customers in gathering necessary information for resolution. You'll resolve advanced technical issues in dataPARC software, primarily on Microsoft OS platforms.
Responsibilities
- Serve as the main contact for technical support cases
- Take full ownership of assigned cases
- Resolve advanced technical issues in dataPARC software
- Coordinate effectively across teams to address and resolve complex cases
- Lead technical projects (e.g., server migrations and version rollouts)
- Maintain accurate time tracking for project management and billing purposes
- Mentor junior team members
- Handle escalations and provide critical support for high-impact issues
Benefits
We offer a competitive salary of $80,000 - $100,000 per annum, depending on experience. In addition to the salary, we offer a comprehensive benefits package, including medical, dental, vision, 401k, tuition assistance, paid maternity leave, and more.
Requirements
To be successful in this role, you'll need:
- A minimum of 5 years of experience in a technical support role
- Expertise in taking full case ownership, with hands-on troubleshooting skills and the ability to guide customers effectively
- Advanced proficiency in performance, network, and software troubleshooting on Windows Client and Microsoft Server OS environments
- Familiarity with Active Directory, Group Policy, and TCP/IP networking
- Patience, empathy, and clear communication
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