Chief Technical Officer

4 days ago

Kollam, Kerala, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
IT Support Professional Opportunity

We are seeking a skilled IT support professional to join our team.

This role involves providing proactive and effective technical support for various IT infrastructure, including Windows and macOS environments.

The ideal candidate will have at least one year of hands-on experience in managing and supporting IT systems.

Key Responsibilities:

  • Install, configure, and maintain Windows and macOS operating systems
  • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals
  • Install, update, and patch software applications and security tools
  • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
  • Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required)
  • Manage user accounts, groups, and permissions using Active Directory
  • Assist with system upgrades, data migrations, and routine backups
  • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems
  • Perform basic configuration and support of network devices such as routers, switches, and firewalls
  • Assist in IP address configuration and network printer setup
  • Monitor and maintain network performance at the location
  • Respond to IT support tickets, ensuring timely and effective resolution
  • Document technical issues, solutions, and IT processes accurately
  • Ensure compliance with IT security policies and industry best practices
  • Manage IT assets and maintain inventory for your designated location

Required Skills and Qualifications:

  • Strong troubleshooting and problem-solving abilities
  • Basic understanding of Firewalls and Layer 2 Switches
  • Familiarity with ITSM tools for ticket management
  • Ability to work independently and prioritize tasks

Benefits:

  • Opportunity to work with a dynamic team
  • Chance to develop skills and expertise in IT support
  • Competitive compensation package

Others:

  • Work in a collaborative and fast-paced environment
  • Contribute to the success of the organization

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