Microsoft 365 Technical Support Specialist

2 days ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000
Job Description

We are seeking a skilled and motivated individual to join our IT support team as a Support Engineer. As the first point of contact for IT support, you will play a crucial role in ensuring that our users receive prompt and effective assistance with their Microsoft 365 apps.

Key Responsibilities:

  • Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Escalate complex issues to L2 engineers while documenting troubleshooting steps.

Required Skills & Qualifications:

  • Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
  • Office365 admin portal, Exchange online, Teams, SharePoint, Azure.
  • Strong communication and problem-solving skills.
  • Ability to work in a team environment and provide excellent customer service.

Benefits:

This is an exciting opportunity to grow your career in a dynamic and innovative company. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply.

About Us:

Our company transforms visionary ideas into realities by delivering cutting-edge solutions. We partner with startups, SMEs, and large enterprises across various industries.

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