Telecommunications Liaison

Customer Service Associate

We are looking for a professional who can perform inbound calling to new and existing customers, offering telecommunications products and services. The ideal candidate will have excellent communication skills and be able to build strong customer relationships by understanding their needs and recommending suitable product selections.

1. Performing inbound calls to new and existing customers to offer telecommunications products and services.
2. Building strong customer relationships by uncovering their stories, getting to know their needs, and recommending product selections that meet their requirements.
3. Using a solution-based selling approach to overcome customer objections by listening, understanding, probing, and recommending solutions.
4. Navigating multiple systems and tools while interacting with customers to ensure accurate order processing and completion.
5. Processing customer orders accurately and ensuring timely completion of tasks.
6. Participating in continuous training sessions to stay up-to-date with industry trends and best practices.

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Knowledge of telecommunications products and services.
• Ability to build strong customer relationships.

Our company offers a competitive salary and benefits package, including health insurance, retirement savings plan, and opportunities for career advancement.

As a Customer Service Associate, you will have the opportunity to work in a dynamic and growing company, where you can develop your skills and knowledge, and advance your career in a challenging and rewarding role.