Technical Documentation Specialist

We are seeking an experienced Technical Documentation Specialist to join our team. This role demands a unique blend of technical expertise and documentation proficiency to produce high-quality procedures and documents for both internal and external customers.

• Utilize product technical skills (e.g., repair, maintenance, manufacturing, testing, building, operating, designing, troubleshooting, servicing) and technical documentation skills (e.g., content generation, writing, editing, reviewing, formatting, validating) to produce high-quality procedures and documents.
• Develop technical documentation for service, maintenance, installation, repair, troubleshooting, part replacement, and upgrades for field service engineers, technical support engineers, and install engineers.
• Create, develop, plan, write, and edit operational, instructional, maintenance, or test procedures for paper, multimedia, or web-based publication.
• Conduct interviews with various users and technical/engineering/product staff to gather data for documentation.
• Interface with functional organizations to develop content for procedures and research/convert technical information into manuals and/or web-based documents for non-technical and technical users.
• Conduct review meetings and discussions independently with engineering and technical staff.
• May be required to document engineering or manufacturing processes, procedures, and specifications for internal and external audiences.
• Support testing and validation of new procedures and methods on assigned equipment, specify changes, and validate with engineers. Improve steps and develop new content if needed.
• Follow documentation best practices, formats, and templates. Learn new software, tools, and techniques for high-quality documentation.
• Produce products that conform to quality assurance standards. Recommend formats responsive to technical and customer requirements.
• Exhibit strong project management skills on assigned projects, including conducting reviews with stakeholders, providing regular updates, assessing risks and actions, estimating efforts/time/resources, and maintaining action trackers and project documentation.
• Involve stakeholders from various departments and assess the need to update documentation. Monitor errors, mistakes, and requested changes, and implement them quickly.
• Strive to develop and maintain high technical skills. Participate in technical activities to maintain product-specific technical skills, supporting and participating in training, installs, upgrades, tool builds, troubleshooting, or other assigned activities.
• Support field, install, product support, manufacturing, or other technical functions, extending expertise where needed. If assigned, maintain tools or equipment in optimal conditions and perform regular health checks and upgrades.
• Make independent decisions with minimal or no support from direct or indirect managers, leveraging functional groups, subject matter experts, and stakeholders to drive collective decisions.
• Work efficiently and effectively in a matrix environment with multiple direct and indirect managers, comfortably executing to expectations of multiple stakeholders with conflicting requirements and driving consensus, boundaries, and clarity.
• Address medium to extremely complex problems, where analysis of situations or data requires evaluating intangible variance factors, and exercise independent judgment in developing methods, techniques, and evaluation criteria.
• Use standard, error-free English understood globally. Display high proficiency in English writing for technical and non-technical audiences. Translate complex content to a level and language most appropriate for the target audience, applying other writing best practices for high-quality, easy-to-understand documents.

• Bachelor's or Master's degree in Engineering, Science, or Mathematics.
• Strong ability to produce high-quality technical and user documentation.
• Expertise in developing operational, instructional, maintenance, and test procedures.
• Proficiency in gathering information through interviews and research, transforming technical data into clear content.
• Demonstrated project management abilities, including planning, risk assessment, and stakeholder communication.
• Exceptional written communication in error-free English, adapting content for technical and non-technical audiences.
• Ability to work independently and collaboratively within a matrix organizational structure.
• Strong problem-solving and analytical skills to address complex technical issues.
• Commitment to continuous learning and maintaining high technical proficiency on assigned products.