Retail Operations Manager

2 days ago


Mumbai, Maharashtra, India beBeeManagement Full time ₹ 90,00,000 - ₹ 1,20,00,000

As a Retail Operations Manager, you will play a pivotal role in driving store sales and customer retention.

Key Responsibilities:
  • Customer & Sales Management
    • Deliver outstanding customer service to drive store sales and customer loyalty.
    • Assist in handling customer queries, complaints, and escalations efficiently.
    • Support the Store Manager in achieving monthly sales targets by providing guidance and feedback to team members.
  • Inventory & Operations
    • Oversee stock levels, replenishment, and timely ordering to ensure optimal inventory control.
    • Minimize shrinkage by maintaining proper inventory management practices.
    • Coordinate with logistics teams to ensure smooth handling of home delivery orders.
  • Visual Merchandising
    • Implement and maintain visual merchandising standards to enhance the overall customer experience.
    • Update promotional displays, signage, and in-store layouts regularly to meet changing customer needs.
  • Service Management (Spa & Grooming)
    • Assist in managing spa and grooming appointments, ensuring a seamless customer experience.
    • Coordinate staff scheduling and quality control to guarantee excellent pet spa services.
    • Follow up with customers to ensure satisfaction with spa experiences.
  • Team Support
    • Supervise floor staff, assign daily responsibilities, and provide constructive feedback to improve performance.
    • Support the training of new employees on customer handling and store SOPs.
    • Maintain discipline, hygiene, and operational standards within the store.

Requirements include 1–3 years of experience in retail operations or store management, strong customer service and sales orientation, knowledge of inventory management systems, and ability to multitask and manage both store floor and service operations.

Good communication and leadership skills are essential for this role. Familiarity with POS systems and CRM tools is also beneficial.


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