
Sales Performance Leader
1 week ago
Account Growth Manager
About the Role:We are seeking a skilled and experienced Account Growth Manager to join our team. As an Account Growth Manager, you will be responsible for managing, developing, and supervising a team of sales representatives to achieve sales and service targets.
Main Responsibilities:
- Identify, interview, and select sales executives with support from HR.
- To meet productivity measures for the unit: premium per executive, case rate, persistency, retention, and high % of executives exceeding planned productivity standards.
- Exceed revenue targets.
Key Responsibilities:
- Undertake joint field work with executives and observe/demonstrate successful selling skills.
- Conduct fortnightly performance reviews (PRP) with executives.
- Help executives use the GOLD system for maximizing business from a given target market.
- Supervise daily activity plans of all executives to ensure they are being fulfilled as per desired levels.
- Ensure that all executives under supervision perform 100% according to company rules and regulations regarding need-based selling, compliance, and customer service.
- Effectively manage, track, and convert leads provided by the in-house telemarketing unit.
- Engage with customers to provide quick responses to customer queries and provide customer service.
- Assist in direct customer service policyholder complaint resolution.
- Ensure retention of their allocated book of relations.
- Educate teams/prospects about MNYL products vis-à-vis products of competition to enable them in taking appropriate decisions.
Measures of Success:
- Target achievements (adjusted AFYP, NOP, % penetration in assigned book of relations of team & product mix).
- Team G3 standard productivity (mainly case rate, case size & collections) and % of executives consistently achieving G3 standards.
- Retention of team.
- Persistency of portfolio.
- Process compliance.
- Timeliness & accuracy of reports.
- % collection (plan vs actual).
- Complaint resolution/customer satisfaction.
Self Development:
Induction/Certifications/Trainings/Completion of Licensing.
Desired Qualifications and Experience:
- Graduate preferably with an MBA degree.
- Min. 5-7 years experience in handling of sales reps/agents/DSAs.
Knowledge/Skills/Abilities:
- Familiarity with local market.
- Ability to supervise, develop & motivate team.
- Result orientation.
- Leadership ability.
- Disciplined, structured & process driven.
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