Data Quality Assurance Specialist

4 weeks ago


Delhi, Delhi, India Hero Vired Full time

At Hero Vired, we are committed to delivering exceptional learning experiences that empower individuals to achieve greatness. Our mission is to revolutionize the learning landscape by leveraging the expertise and legacy of the Hero Group.

About the Role

We are seeking a highly motivated Intern - Quality Analyst to join our team in Delhi (Sultanpur). As an Intern- Quality Analyst, you will be responsible for ensuring the quality of customer interactions by conducting thorough call audits and implementing quality improvement plans.

Key Responsibilities
  • Conduct quality audits on pre-recorded and live customer calls, ensuring accuracy and compliance with established guidelines.
  • Cross-check end-to-end details on each case to ensure consistency and completeness of information.
  • Analyze quality processes and procedures to verify alignment with customer requirements and identify areas for improvement.
  • Collaborate with teams to establish daily, weekly, and monthly audit targets, and contribute to short- and long-term development plans.
  • Monitor agents' adherence to proper pitch guidelines to meet minimum quality standards.
  • Provide regular feedback to agents and their reporting managers to foster continuous improvement.
Requirements
  • Proficiency in MS Office applications (Word, Excel, PowerPoint) and Office 365 tools.
  • Basic understanding of call quality.
  • Freshers can apply.
  • Good communication and writing skills in both Hindi and English.
Compensation Package

We offer a competitive compensation package, estimated at ₹30,000 - ₹40,000 per month, depending on your qualifications and experience. Additionally, you will have opportunities to learn from industry experts and develop valuable skills in a dynamic work environment.



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