Data Quality Assurance Specialist

1 month ago


Delhi, Delhi, India Hero Vired Full time
Improve Customer Interactions with Data-Driven Quality Assurance

We are seeking a skilled Data Quality Assurance Specialist to join our team at Hero Vired. As an Analyst / Sr. Analyst - Quality Audits, you will play a critical role in ensuring the quality of customer interactions by conducting thorough call audits and implementing quality improvement plans.

About the Role
  • Conduct quality audits on pre-recorded and live customer calls to ensure accuracy and compliance with established guidelines.
  • Analyze quality processes and procedures to verify alignment with customer requirements and identify areas for improvement.
  • Collaborate with teams to establish daily, weekly, and monthly audit targets, and contribute to short- and long-term development plans.
Requirements
  • Proficiency in MS Office applications (Word, Excel, PowerPoint) and Office 365 tools.
  • Any graduation degree is required.
  • Minimum 1-2 years of experience as a Call Quality Analyst.
  • Good communication and writing skills in both Hindi and English.
  • Strong analytical skills to assess call quality and process effectiveness.
Competitive Salary and Benefits Package

The estimated salary for this position is ₹8,50,000 per annum, considering the location in Delhi (Sultanpur). Our comprehensive benefits package includes opportunities for growth and development, flexible work arrangements, and a collaborative work environment.



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