Data Quality Assurance Specialist
2 days ago
Hero Vired is a pioneering educational platform that offers cutting-edge industry programs and world-class partnerships. We believe in the potential of every individual to achieve greatness, leveraging the expertise and legacy of the Hero Group. Our mission is to revolutionize the learning landscape through immersive, industry-aligned programs.
We empower learners with the knowledge, skills, and insights they need to turn their aspirations into tangible accomplishments. Our focus is on disrupting traditional university education and upskilling for working professionals through impactful online certification and degree programs.
The Hero Group boasts a diverse portfolio of businesses with a combined value of US$5 billion, spanning sectors such as automotive manufacturing, finance, renewable energy, electronics manufacturing, and education. As part of our team, you'll have access to renowned names like Hero MotoCorp, Hero FinCorp, Hero Future Energies, Rockman Industries, Hero Electronix, Hero Mindmine, and BML Munjal University.
For more information about us, please visit https://herovired.com.
Job Title:
Data Quality Assurance Specialist - Quality Audits
About the Role:
You will be responsible for ensuring the quality of customer interactions by conducting thorough call audits and implementing quality improvement plans. You will collaborate closely with various teams to understand call parameters, assess compliance with policies, and contribute to the growth and revenue goals of the organization.
Roles and Responsibilities:
- Conduct quality audits on pre-recorded and live customer calls, ensuring accuracy and compliance with established guidelines.
- Cross-check end-to-end details on each case to ensure consistency and completeness of information.
- Analyze quality processes and procedures to verify alignment with customer requirements and identify areas for improvement.
- Collaborate with teams to establish daily, weekly, and monthly audit targets, and contribute to short- and long-term development plans.
- Monitor agents adherence to proper pitch guidelines to meet minimum quality standards.
- Provide regular feedback to agents and their reporting managers to foster continuous improvement.
- Identify gaps in call quality and provide constructive feedback, conducting refresher sessions with agents to enhance their performance.
- Conduct regular CRM audits to improve the accuracy and hygiene of agent-entered data.
- Conduct case studies for critical cases as required to minimize losses and improve processes.
Requirements:
- Proficiency in MS Office applications (Word, Excel, PowerPoint) and Office 365 tools.
- Any graduation degree is required.
- Minimum 1-2 years of experience as a Call Quality Analyst.
- Good communication and writing skills in both Hindi and English.
- Strong analytical skills to assess call quality and process effectiveness.
Location:
Deli (Sultanpur)
Salary Range:
₹8,00,000 - ₹12,00,000 per annum.
-
Delhi, Delhi, India ARDEM Data Services Full timeJob DescriptionA Medical Document Quality Assurance Specialist at ARDEM Data Services plays a pivotal role in ensuring the accuracy, quality, and compliance of medical documents. This position is ideal for individuals with a strong attention to detail and excellent communication skills.ResponsibilitiesDocument Review: Conduct thorough reviews of various...
-
Data Quality Assurance Specialist
1 week ago
Delhi, Delhi, India Hero Vired Full timeImprove Customer Interactions with Data-Driven Quality AssuranceWe are seeking a skilled Data Quality Assurance Specialist to join our team at Hero Vired. As an Analyst / Sr. Analyst - Quality Audits, you will play a critical role in ensuring the quality of customer interactions by conducting thorough call audits and implementing quality improvement...
-
Senior Data Quality Assurance Specialist
1 month ago
Delhi, Delhi, India ZEALOGICS IT SOLUTIONS PRIVATE LIMITED Full timeJob Title: Senior Data Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Senior Data Quality Assurance Specialist to join our data engineering project team. As a Senior Data Quality Assurance Specialist, you will be responsible for ensuring the quality and reliability of our data engineering processes and systems.Key...
-
Delhi, Delhi, India ZEALOGICS IT SOLUTIONS PRIVATE LIMITED Full timeWe are seeking a highly skilled Data Engineering Quality Assurance Specialist to join our team at Zealogics IT Solutions Private Limited. As a Senior Data Quality Analyst, you will play a critical role in ensuring the quality and reliability of our data engineering processes and systems.Key Responsibilities:Design and execute comprehensive test plans for...
-
Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India Hindustan Recruitment Full timeJob Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at Hindustan Recruitment. This role involves evaluating and assessing customer service calls to ensure high-quality interactions.About the Role:The successful candidate will be responsible for developing and maintaining a standardized...
-
Digital Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India Live Connections Full timeJob Title: Digital Quality Assurance SpecialistWe are seeking a skilled Digital Quality Assurance Specialist to join our team at Live Connections.
-
Quality Assurance Specialist
1 week ago
Delhi, Delhi, India Cheers Interactive Full timeJob OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team at Cheers Interactive.Salary & BenefitsThe estimated salary for this position is $120,000 - $180,000 per year, depending on experience. Our comprehensive benefits package includes health insurance, 401(k) matching, and generous paid time off.Job DescriptionAs a Quality...
-
Senior Quality Assurance Specialist
3 days ago
Delhi, Delhi, India QIMA Full timeJob Title: Senior Quality Assurance Specialist">Overview: We are seeking a skilled and experienced Senior Quality Assurance Specialist to join our team at QIMA. As a key member of our quality assurance team, you will be responsible for ensuring that our clients' products meet the highest standards of quality.About the Role:We are looking for an individual...
-
Quality Assurance Specialist
4 weeks ago
Delhi, Delhi, India Infiniti Research Ltd. Full timeJob Description: Infiniti Research Ltd. is seeking a detail-oriented Quality Assurance Specialist to join our team. Responsibilities:Verify accuracy and consistency of data points across reports.Ensure logical correctness of research analyst insights.Review illustrations, references, and formatting.Flag and revise content issues, factual...
-
Data Quality Assurance Specialist
3 days ago
Delhi, Delhi, India Hero Vired Full timeAbout Us: Hero Vired is a high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates.We are an innovative learning experience that offers cutting-edge industry programs and world-class partnerships. Our mission is to revolutionize the learning landscape by empowering learners with the...
-
Big Data Quality Assurance Specialist
1 day ago
Delhi, Delhi, India Emperen Technologies Full timeAbout the Role">We are seeking a highly skilled Big Data Quality Assurance Specialist to join our team at Emperen Technologies. This is an exciting opportunity for a motivated individual to work on cutting-edge projects and contribute to the development of high-quality data solutions.Key Responsibilities">The successful candidate will be responsible for...
-
Quality Assurance Specialist
2 weeks ago
Delhi, Delhi, India SkillCircle™ Full timeJob DescriptionSkillCircle™ is seeking a Quality Assurance Specialist to monitor and evaluate the quality of inbound and outbound customer calls to ensure compliance with company standards and regulatory requirements.This role involves conducting call audits, providing feedback, and implementing quality improvement initiatives to enhance customer...
-
Senior Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India GRNconnect Full timeJob DescriptionWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at GRNconnect. As a key member of our quality assurance department, you will be responsible for ensuring the highest quality standards are met in our production process.About the RoleThis is an exciting opportunity for a motivated and detail-oriented...
-
Senior Data Quality Assurance Specialist
1 week ago
Delhi, Delhi, India ZEALOGICS IT SOLUTIONS PRIVATE LIMITED Full timeRole OverviewWe are seeking a skilled Senior Data Quality Assurance Specialist to join our data engineering project team. As a critical member of our team, you will be responsible for ensuring the quality and reliability of our data engineering processes and systems.Key ResponsibilitiesDevelop and implement comprehensive test plans and test cases for data...
-
Quality Assurance Specialist
6 days ago
Delhi, Delhi, India Convin Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to lead quality initiatives and drive impactful projects at Convin. This role involves leveraging tools like Six Sigma, FMEA, CAPA, 5 Whys, and 7 QC Tools to improve sales conversions, CSAT, AHT, and other key client metrics.Key Responsibilities:Develop and execute quality assurance...
-
Senior Quality Assurance Specialist
3 days ago
Delhi, Delhi, India QIMA Full timeAbout the Job: We are seeking a highly skilled and experienced Sr. Quality Assurance Specialist to join our team at QIMA.Job Overview: As a Sr. Quality Assurance Specialist, you will be responsible for performing on-site quality inspections at factories and warehouses of our clients' suppliers. This involves conducting visual inspections, functional testing,...
-
Product Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India McCormick & Company Full timeOverviewMccormick & Company, a leading manufacturer of spices and seasonings, is seeking an experienced Product Quality Assurance Specialist to join its team.About the RoleThis is a critical role that requires strong analytical and problem-solving skills. The successful candidate will be responsible for ensuring that all products meet our high quality...
-
Senior Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India Applicantz Full timeJob OverviewWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Applicantz. As a key member of our software development team, you will be responsible for ensuring the highest quality and reliability of our products.
-
Regulatory Quality Assurance Specialist
18 hours ago
Delhi, Delhi, India Excelya Full timeExcelya is a leading Contract Research Organization (CRO) in Europe, founded in 2014 with its headquarters in Paris. With over 900 experts globally, the company provides trial solutions across various therapeutic areas. Excelya's one-team approach to work ensures that collaboration is at every stage of a project, from regulatory affairs and clinical...
-
Principal Quality Assurance Specialist
1 month ago
Delhi, Delhi, India Vimerse Infotech Inc Full timeVimerse Infotech Inc is seeking a Principal Quality Assurance Specialist to lead the quality assurance process and ensure quality standards are met.Key Responsibilities:Minimum 2 years of experience as a Sr. Quality Analyst.Excellent communication and motivational skills.Ability to take initiative and work independently.Good knowledge of RCA Analysis and...