Tech Support Specialist

3 days ago

Kottayam, Kerala, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Description

We are seeking a highly skilled Network Operations Center (NOC) Support Analyst to join our team. The successful candidate will be responsible for providing primary operational support for multiple large, distributed software applications.

The ideal candidate will have a strong understanding of application development and deployment, as well as experience with monitoring tools such as Splunk and Prometheus. They will also be proficient in containerization and orchestration using Kubernetes and Docker.

Key Responsibilities

  • Develop and monitor various monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents.
  • Provide primary operational support for multiple large, distributed software applications.
  • Employ deep troubleshooting skills to improve the availability, performance, and security to ensure services are designed with 24/7 availability and operational readiness and rigor.
  • Perform in-depth postmortem on production incidents, to assess effective business impact and for Engineering to learn from these.
  • Create dashboards and alerts for Monitoring the platform, define key metrics and service level indicators and ensure relevant metric data is collected to create actionable alerts for the responsible Teams.
  • Willing to participate in the 24/7 on-call rotation.
  • Automate toil, by building software and automation for seamless application deployment and third-party tool integration.
  • Analyzing the major incidents and working towards a permanent fix in collaboration with other teams.
  • Establish and publish regular KPI's / metrics useful for measuring performance, SLA, stability, and customer satisfaction.
  • Ability to Perform integrations between the components and monitoring tools.
  • Leading the efforts of Hypercare events internally from NOC Team.
  • Responsible for Incident logging, accurately tracks and documents all incidents.
  • Provide recommendations and feedback in the process review sessions.

Requirements

To be successful in this role, you will need:

  • a 4-year degree in computer science, Information Technology, or related field
  • Minimum 5 years of experience as a production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms.
  • Hands-on problem-solving and troubleshooting

Desirable Skills

  • Strong communication skills and ability to explain technical concepts clearly
  • A willingness to dive into understanding, debugging, and improving any layer of the stack

Benefits

We offer a competitive salary and benefits package, including:

  • Professional growth opportunities
  • Collaborative and dynamic work environment
  • A chance to work on cutting-edge technologies

Equal Employment Opportunity Policy

We are an equal opportunity employer and welcome applications from diverse candidates. Our policy is to provide equal employment opportunities without regard to race, color, sex, religion, national original or ancestry, ethnicity, sexual orientation, gender identity, age, disability, genetic information, citizenship, military service or veteran status, marital status or any other characteristic protected under applicable federal, state, or local law.

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