
Tech Support Specialist
3 days ago
Job Overview
We are seeking a skilled professional to provide technical support services to our global customer base. This is an exciting opportunity for both freshers and experienced individuals to develop their skills in troubleshooting and customer service.
About the Role
- Provide technical assistance via phone to customers, resolving issues related to telecom, VoIP, networking, and general communication services.
- Ensure timely resolution of customer issues while maintaining high levels of customer satisfaction.
Required Competencies
- Networking: Basic understanding of networking concepts and technologies.
- Computer Proficiency: Intermediate knowledge of computer hardware and software systems.
- Operating Systems: Familiarity with Windows and macOS operating systems, as well as mobile operating systems like Android and iOS.
Essential Skills
- Communication: Strong listening skills with the ability to understand and resolve customer issues efficiently.
- Customer Focus: Demonstrates empathy and patience, even in challenging situations.
- Learning Orientation: Continuously seeks to stay updated on relevant products, services, and technologies.
What We Offer
- A dynamic work environment that fosters growth and development.
- Opportunities to work with a diverse range of technologies and products.
- A competitive compensation package.
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